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Help centre

Frequently asked questions

Everything you need to know about ordering, delivery, and our services.

Orders & Customisation

Can I place a custom order?

Absolutely. Every arrangement we create is fully custom. Share your vision, occasion, preferred flowers, colours, and budget via WhatsApp or email and we'll design something uniquely yours.

What is the minimum order value?

We don't have a strict minimum for retail orders. For corporate or bulk orders, please get in touch so we can offer the right pricing. Custom bouquets generally start from ₹500.

How much advance notice do I need for a custom order?

For standard bouquets and gifts, 24–48 hours' notice is usually sufficient. For large corporate installations or elaborate custom arrangements, we recommend reaching out at least 3–5 days in advance.

Can I choose specific flowers for my arrangement?

Yes. We offer fresh, artificial, and dried flower options. Just tell us your preferences and we'll work with what's available. Seasonal availability may affect fresh flower choices.

Delivery

Do you offer home delivery?

Yes, we deliver within Thane and select areas of Mumbai. Please contact us via WhatsApp to confirm delivery availability for your location and to get a delivery estimate.

How long does delivery take?

Standard delivery is typically within 24–48 hours of order confirmation. Same-day delivery may be available for in-stock items in Thane - please WhatsApp us to check.

Is there a delivery charge?

Delivery charges depend on your location and order size. We'll communicate the exact charge when confirming your order.

Corporate

Do you offer corporate décor contracts?

Yes. We partner with offices, hotels, restaurants, and event spaces for recurring floral services - weekly, bi-weekly, or monthly. We handle delivery, setup, and replacement so you don't have to.

How do I request a corporate quote?

Fill in the Corporate Enquiry form on our homepage or WhatsApp us directly. Share details about your space, preferred style, and frequency and we'll get back within 24 hours.

Do you offer large-scale event installations?

Yes. We design and install floral setups for conferences, product launches, hotel lobbies, and events of all sizes. Get in touch with your event details for a custom proposal.

Products

What is the difference between fresh, artificial, and dried flowers?

Fresh flowers are natural blooms that last 5–10 days with proper care. Artificial flowers are lifelike resin or silk arrangements that last indefinitely and require no maintenance. Dried flowers retain natural texture and last months to years - great for a rustic, earthy aesthetic.

How long do artificial flower arrangements last?

With basic dusting and care, our artificial arrangements can last many years. They're ideal for offices, homes, and spaces where maintenance-free beauty is important.

Do you sell gifts and hampers?

Yes. We offer thoughtfully curated gift hampers combining flowers with chocolates, gourmet treats, candles, and more. Custom hampers are also available - just share your budget and occasion.

Payments & Cancellations

What payment methods do you accept?

We accept UPI, bank transfers, and cash & card payments at our showroom. Payment terms for corporate contracts are discussed on a case-by-case basis.

Can I cancel or modify my order?

Cancellations or modifications are accepted up to 24 hours before the scheduled delivery or pickup for standard orders. Custom or perishable orders may not be eligible for cancellation once preparation has begun. Please contact us as soon as possible if plans change.

Still have questions?

We’re happy to help - reach out anytime.